Tudor Cottage B&B Terms and Conditions

Thank you for choosing Tudor Cottage B&B for your stay in Dorset. Our aim is to ensure you have an enjoyable and relaxing stay. We have based our booking terms and conditions on Visit Britain’s recommendations for small Bed & Breakfasts and by making a booking to stay with us, you are entering a legal contract that is subject to the following terms and conditions and by proceeding with a reservation you will be deemed to have fully read and understood them.

Prices: Our prices indicated on our website or otherwise are for the bedroom(s) and include breakfast(s).

Restrictions: Sorry, we only accommodate children aged 14 years or over and can only accommodate a maximum of two people per room.

Non-residents: Any person(s) not accepted by us as paying guests will not be permitted to join you either in your room or in the public areas of the house unless by pre-arrangement with Louise.

Smoking: Tudor Cottage is strictly non-smoking, including all forms of e-cigarettes and vapes

Pets: We do not allow pets.

Accessibility: Being an old Listed Tudor property, Tudor Cottage is not suitable for wheelchair users. It has narrow and steep stairs typical in a property of this age and the house is small.
 
Bookings: The minimum stay is two nights.  A booking requires 48 hours notice.

Special Requirements: if you or any member of your party have any special dietary or other requirements, or significant allergies of any kind please let us know at the time of making the booking.

Deposit: To secure a stay with us, a deposit of £80.00 per room is usually required. This deposit is not returnable under any circumstances including ill heath, but may be moved forward towards a future stay with 12 months at
Tudor Cottage.

Cancellation: There is no charge for bookings cancelled 15 days or more before the date of arrival.  If cancellation is made 14 days or fewer before the date of arrival liability for the outstanding balance for the whole stay remains. However, no charge will be made for any nights the room is re-let.

Altered Bookings:  If booked dates are changed or moved 14 days or fewer before the date of arrival, or if they are changed during the course of a stay, liability for the originally booked dates remains.  However, no charge will be made for any nights the room is re-let.

Non-Arrivals: Should you fail to arrive and take up your booking a charge will be made against your credit/debit card for the full outstanding balance.

Third Party Bookings: If the person making the booking is different from the person taking up the occupation, the person who makes the booking may be held responsible for cancellation, curtailment or non- arrival fees as well as damage or loss.

Holiday or Travel Insurance:  We recommend you taking out appropriate holiday or travel insurance.

Non-availability of Accommodation: we would only cancel your booking if your room was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.

Bookings Commence at 4.00pm on the day of arrival and terminate at 10.30am on the day of departure.

Check in: Your room will be available to you for check-in between the hours of 4pm and 9.00 pm on the day of arrival and no earlier please.   Please ensure you contact us as soon as possible to let us know if you will be arriving after 9.00 pm so that appropriate arrangements may be made. We may not be able to accommodate you if you arrive earlier than the agreed time as Tudor Cottage is a small establishment, 24 hour reception is not available and we may be busy with personal commitments, preparing rooms or buying supplies for your stay.

Car Parking: One car parking space per room booked is provided. If you have more than one vehicle on street parking is available. Cars are parked at their owner’s risk.

Departure: On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guests.

Payment: Payment is preferred by bank transfer on arrival; otherwise you may pay by card, cash or cheque.  An invoice and/or a receipt will be available.
  
Noise: Our aim is to offer all our guests a relaxing and tranquil stay and we kindly ask guests to respect other guests’ quiet enjoyment and relaxation.

Housekeeping: is usually between 11am and 2pm each day and we will require access to your room during these 3 hours. If you need to be in your room during these hours, please let us know.

Damage and Accidents happen, so please let us know immediately if any damage or spillage occurs so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for loss of income. We appreciate muddy shoes and boots being left beside the front door. Any item taken from the rooms without our consent will be charged for.

Lost keys will incur a £50 charge.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Privacy Policy. Please click here see our separate Privacy Policy Thank you for your co-operation.

We look forward to welcoming you and hope you will have a relaxing and enjoyable stay with us in our home. Any questions about your stay? Then just ask, we’re always happy to help.

Louise Clarke, Owner
Tudor Cottage B&B,
9 Dorchester Road,
Frampton
DT2 9NB
stay@tudorcottagedorset.co.uk 
01300 320 382
07970 282151